Accessing Account Management
To manage your account:
Navigate to the RENDR web application.
Log in with your account credentials.
Once logged in, you will have access to settings for managing users, billing, and scan data. The admin dashboard allows straightforward control over your team's access as your business grows.
Managing Users / Team Members
The web app allows you to control who on your team has access to your RENDR subscription seats.
Adding or Inviting Users (Employees):
You can add or remove team members as needed.
Use the web app to invite an employee to use a seat on your plan.
The invited person does not need their own RENDR subscription to scan if invited.
They will receive an email invite.
This process will prompt them to create a password so they can log into the iOS app.
The flow for creating a password for an invited employee is different from a company owner creating an account.
After setting their password, they will see a success page instructing them to download the RENDR app to log in and start scanning. A direct link to the App Store could potentially be added to this page.
Removing Users:
Users can be removed from your team via the web app.
When an employee account is deleted from the company, their projects, scans, and spaces are all transferred to the company owner.
The email address associated with the removed employee's account becomes available for use if they wish to create their own free or pro account later.
If you remove seats via the Stripe customer portal (see below) and end up with fewer seats than active employees, those users exceeding your seat count may be flagged for removal. You would need to remove employees in the admin dashboard to match your lower seat count. The system aims to prevent users from remaining in a state where they have access to seats they are not paying for.
Managing Your Subscription (Adding/Removing Seats, Canceling)
Managing your subscription, including updating the number of seats you pay for and canceling your plan, is primarily handled through the Stripe customer portal, which is accessible from the RENDR web app.
Accessing the Subscription Management Portal:
Log in to the RENDR web application.
Navigate to the Billings section.
Click on "Manage Subscription". This will open the Stripe customer portal in a new tab.
In the Stripe Customer Portal:
You are automatically authenticated into Stripe from the RENDR app; you do not need to log in again.
Here you can update your payment information, add a payment method, or see your invoice history.
You can also update your plan.
To add a seat, you can update the quantity of your subscription within the portal. The cost will update accordingly.
To remove seats (reduce the number of licenses you pay for), you can also update the quantity in the portal. Note that Stripe's standard portal may allow you to reduce seats below your current active employee count, which necessitates removing those employees in the RENDR web app afterward.
To Cancel Your Subscription: Within the Billings section of the RENDR web application, users can scroll to the bottom of the page and select the "Cancel" option to cancel their subscription.
Important Considerations:
RENDR offers monthly ($149/month) and annual ($119/month) billing options. JobTread/Buildxact users may receive an additional 10% off annually.
A 2-week free trial is available, with no obligation, but it will roll into a paid subscription if not canceled before the trial ends.
By using the RENDR web application and the linked Stripe customer portal, you can effectively manage your team's access and control your subscription as your business needs change.