If your scan isn’t syncing, follow the steps below.
Step 1 — What does your cloud icon look like?
✅ Green cloud with a checkmark
Your scan is fully backed up.
No action is needed.
If you’re missing edits on another device, try pulling down to refresh or reopening the app on that device.
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🔴 Red cloud with a slash
Your scan hasn’t uploaded yet.
➡️ Continue to Step 2
🔴 Red cloud with a checkmark
Your scan is already backed up, but newer edits haven’t synced.
➡️ Continue to Step 2
🟢 Green cloud with a slash
The app believes the scan is synced, but the scan file hasn’t been confirmed in the cloud yet.
This is usually temporary.
Wait about 30 seconds.
If the icon doesn’t change…
➡️ Continue to Step 2
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🔄 Spinning icon
Your scan is actively syncing.
Wait a few moments.
If it continues spinning for several minutes…
➡️ Continue to Step 2
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Step 2 — Are you connected to the internet?
YES
Continue to Step 3
NO
Reconnect to Wi-Fi or cellular service.
RENDR will automatically resume syncing once you’re back online.
Once connected, continue to Step 3.
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Step 3 — Try these quick fixes
After each step, check whether the cloud icon changes to a green cloud with a checkmark.
✓ Pull down to refresh
This tells RENDR to check for any pending uploads.
Did it sync?
Yes → You’re done.
No → Continue below.
✓ Tap the cloud icon
Tap the cloud icon next to the scan to manually start syncing.
Did it sync?
Yes → You’re done.
No → Continue below.
✓ Leave the app open
Large scans and projects with many photos can take a little longer to upload.
Keep RENDR open for a few minutes.
Did it finish?
Yes → You’re done.
No → Continue below.
✓ Close and reopen RENDR
When the app launches, it automatically resumes syncing.
Did it sync?
Yes → You’re done.
No → Continue to Step 4.
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Step 4 — What is happening now?
My scan is still red.
Your scan still hasn’t uploaded.
Contact RENDR Support.
My scan is still spinning.
The upload appears to be stuck.
Contact RENDR Support.
My scan is still a green cloud with a slash.
The scan file hasn’t been confirmed in the cloud.
Contact RENDR Support.
My scan is still a red cloud with a checkmark.
Your latest edits haven’t synced.
Contact RENDR Support.
I keep seeing “Save Failed.”
Contact RENDR Support.
My photo never finishes downloading.
Contact RENDR Support.
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Before You Contact Support
Please send us:
The name of the scan
A screenshot of the cloud icon
Whether you were online or offline when you captured or edited the scan
Which troubleshooting steps you’ve already tried
This helps us diagnose the problem much more quickly.
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⚠️ Important
Do not sign out, switch accounts, or uninstall the app until your scan shows a green cloud with a checkmark.
Your scan is safely stored on your device while it’s waiting to upload, but if it hasn’t finished syncing yet, removing the app or signing out could result in unsynced work being lost.