This article was last reviewed for RENDR version 2.1.2
RENDR automatically saves your work to your device first, then uploads it to the cloud when an internet connection is available.
Most projects sync automatically without any action from you. If a project appears to be missing, won’t upload, or displays a cloud icon you don’t recognize, this guide explains exactly what each status means and what to do next.
In This Article
How to Check a Project’s Sync Status
Understanding Cloud Icons
Understanding Photo Sync Icons
Understanding Save Messages in Flex
How to Force a Sync
Finding a Missing Project
When to Contact RENDR Support
How to Check a Project’s Sync Status
Every project displays a cloud icon that shows its current synchronization status.
The cloud icon has two separate indicators:
Cloud Color
The cloud color indicates whether RENDR considers the latest version of the project synchronized.
Green — The project is currently considered synced.
Red — The project contains changes that have not yet synchronized.
Cloud Symbol
The symbol inside the cloud indicates whether the original scan file has been confirmed in the cloud.
✓ Checkmark — The scan file has been confirmed on the server.
Slash (/) — The scan file has not yet been confirmed on the server.
Because these are separate indicators, you may see several different combinations.
Understanding Cloud Icons
🟢 Green Cloud with a Checkmark
Status: Fully synchronized
This is the normal completed state.
It means:
The latest version of the project is synchronized.
The scan file has been confirmed in the cloud.
No action is required.
🔴 Red Cloud with a Slash
Status: Not yet backed up
This usually means:
The project was just captured.
The project was created while offline.
The project has not yet completed its first upload.
This is expected behavior.
What to do
Connect to Wi-Fi or cellular data.
Leave RENDR open.
Wait for synchronization to begin automatically.
If necessary, pull down to refresh or tap the cloud icon to start the upload manually.
🔴 Red Cloud with a Checkmark
Status: Scan backed up, newer changes waiting to sync
This means:
The original scan has already been backed up.
You have made additional changes that haven’t uploaded yet.
Examples include:
Editing the floor plan
Adding photos
Renaming the project
Other project edits
Your original scan is already safe in the cloud.
Only the newest changes still need to synchronize.
What to do
Usually, nothing.
Remain connected to the internet and allow synchronization to finish.
If it remains in this state for several minutes:
Pull down to refresh.
Tap the cloud icon.
Leave the app open.
Restart the app if necessary.
🟢 Green Cloud with a Slash
Status: Waiting for cloud confirmation
This means:
The app believes synchronization has completed.
The server has not yet confirmed the scan file.
This is usually a temporary state while synchronization finishes.
What to do
Wait a minute or two.
If the icon does not change:
Confirm your internet connection.
Pull down to refresh.
Tap the cloud icon.
Leave the app open.
Restart the app if necessary.
If the project remains in this state, contact RENDR Support.
🔄 Spinning Circle
Status: Synchronizing now
The project is currently uploading or downloading.
For larger projects or projects with many photos, this may take several minutes.
Whenever possible, keep the app open in the foreground until synchronization completes.
I LOVE this idea.
In fact, I’d make this article much less like a traditional Help Center article and much more like a diagnostic manual. That’s exactly how support agents think.
I’d put the decision trees before all of the icon explanations so users can solve their problem in under 30 seconds.
Something like this:
Quick Troubleshooting
❓My project isn’t showing up on the web.
Question | Yes | No |
Can you still see the project on the iPhone or iPad that captured it? | Continue below. | Contact RENDR Support. |
Does the project show a green cloud with a ✓? | The project is fully backed up. Refresh the web app or sign in again. | Continue below. |
Does it show any other cloud icon? | The project has not finished syncing. Follow How to Force a Sync below. | Contact RENDR Support if the icon never appears. |
❓I captured a scan while offline.
Good news—this is exactly what RENDR is designed to handle.
Question | Action |
Are you back online? | Leave RENDR open. The upload should begin automatically. |
Still showing a red cloud? | Pull down to refresh or tap the cloud icon. |
Large scan or lots of photos? | Leave the app open in the foreground for several minutes. |
Still hasn’t uploaded? | Follow How to Force a Sync or contact RENDR Support. |
❓I accidentally signed out.
Question | Action |
Are you using the same iPhone or iPad that captured the project? | Continue below. |
Can you sign back into the same RENDR account? | Sign back in. The project should still exist locally and continue syncing. |
Did you delete the app before signing back in? | Unsynced projects cannot be recovered after the app is deleted. Contact RENDR Support if you need assistance. |
❓Can I safely delete the app?
Project Status | Safe to Delete? |
🟢 Cloud with ✓ | ✅ Yes. The project has been backed up to the cloud. |
🔴 Cloud with / | ❌ No. The project only exists on this device. |
🔴 Cloud with ✓ | ⚠️ Wait. The scan is backed up, but newer edits haven’t synced yet. |
🟢 Cloud with / | ⚠️ Wait. The server hasn’t confirmed the scan file yet. |
🔄 Spinner | ⚠️ Wait until syncing finishes. |
❓Which cloud icon should I have?
If… | You should expect… |
You just finished a scan while offline | 🔴 Cloud with / |
You’re currently uploading | 🔄 Spinner |
Upload completed successfully | 🟢 Cloud with ✓ |
You edited a synced project | 🔴 Cloud with ✓ until the edits finish uploading |
❓Should I be worried?
What you see | Normal? | What to do |
Red cloud immediately after scanning offline | ✅ Yes | Wait until you’re online. |
Spinner for a minute or two | ✅ Yes | Keep the app open. |
Spinner for several minutes on a large project | ✅ Usually | Wait longer if your connection is slow. |
Green cloud with slash for a few seconds | ✅ Yes | The server is confirming the scan. |
Green cloud with slash that never changes | ❌ No | Refresh, tap the cloud, restart the app, then contact Support. |
Save Failed appears repeatedly | ❌ No | Contact RENDR Support. |
Common Recovery Scenarios
“I scanned a house but don’t see it on my laptop.”
Most likely cause
The scan hasn’t finished uploading.
Check
Open the original iPhone/iPad.
Look at the cloud icon.
If it isn’t a green cloud with a ✓, allow the scan to finish syncing.
“My coworker can’t see the scan.”
Most likely cause
The scan hasn’t fully synchronized yet.
Wait until the project shows a green cloud with a ✓ before expecting it to appear on another device or for another user.
“I logged out and now my scan is gone.”
If you’re still using the same iPhone or iPad, sign back into the same RENDR account that originally captured the project.
If the app wasn’t deleted, the project should still exist locally and can continue syncing.
“I deleted the app.”
If the project had not finished syncing, deleting the app permanently removes any locally stored, unsynced data.
Unfortunately, those projects cannot be recovered.
“My scan is taking forever.”
Large projects and projects containing many photos take longer to upload.
Wait at least a few minutes while connected to a reliable Wi-Fi or cellular connection, and keep RENDR open in the foreground.
If the project still doesn’t finish syncing, contact [email protected].
Understanding Photo Sync Icons
Individual photos display their own synchronization status.
🟢 Green Cloud with Checkmark
The photo and any photo markup have been uploaded successfully.
🔴 Red Cloud with Slash
The photo has not uploaded yet.
This is normal for:
New photos
Photos added while offline
The photo will upload automatically when a connection becomes available.
⚪ White Spinner
The photo is currently uploading.
No action is required.
🔄 Loading Indicator on the Photo
The photo is downloading from the cloud to your current device.
This commonly occurs:
After signing into another device
After reinstalling the app
The download completes automatically when a connection is available.
✏️ Pencil Badge
The photo contains markup.
This indicator is informational only and is not related to synchronization.
Understanding Save Messages in Flex
While editing a project, Flex displays save messages at the bottom of the editor.
Saved
Your changes have been successfully saved to your device.
Cloud synchronization may still occur afterward.
Syncing
Your saved changes are currently uploading to the cloud.
Save Failed
RENDR was unable to complete the upload.
Dismiss the message and allow RENDR to retry automatically.
If the message repeatedly returns, follow the troubleshooting steps below.
How to Force a Sync
If a project does not appear to be uploading:
Confirm you have an internet connection.
Pull down to refresh your project list.
Tap the project’s cloud icon.
Leave the app open for several minutes.
Restart the app if synchronization does not begin.
Large projects and projects with many photos may take longer to synchronize.
Finding a Missing Project
My project doesn’t appear on the web.
First, check the original iPhone or iPad that captured the project.
If the cloud icon is not a green cloud with a checkmark, the project may still exist only on that device.
Allow synchronization to finish before expecting the project to appear on the web or another device.
I accidentally signed out.
If the project has not yet synchronized:
Return to the same iPhone or iPad that captured the project.
Sign back into the same RENDR account that created the project.
Connect to the internet.
Allow synchronization to complete.
In most cases, the project can continue uploading from that device.
I installed RENDR on another device.
Projects that have not yet synchronized only exist on the original device.
Wait until synchronization completes before expecting them to appear elsewhere.
I deleted the app.
If the app was deleted before synchronization completed, any projects that had not yet been uploaded to the cloud are permanently lost.
Always wait until projects finish synchronizing before deleting the app or replacing your device.
Before Signing Out or Deleting the App
Before you:
Sign out
Switch accounts
Delete the app
Replace your device
confirm that your important projects show a green cloud with a checkmark.
This confirms the latest project has been backed up to the cloud.
When to Contact RENDR Support
Contact RENDR Support at [email protected] if:
A project remains red after several minutes with a reliable internet connection.
A green cloud with a slash never changes to a green checkmark.
A red cloud with a checkmark never finishes syncing.
A project remains on a spinning indicator for an extended period.
“Save Failed” repeatedly appears.
A photo never finishes downloading despite a reliable internet connection.
When contacting support, include:
The project name
A description of the cloud icon (color and symbol)
Whether the project was captured online or offline
Whether the issue involves the project, photos, or edits
The troubleshooting steps you’ve already tried
One recommendation
The only thing I’d consider adding—and it isn’t in the current support document—is a simple decision tree at the top:
Project missing?
Can you still see it on the device that scanned it?
Yes → Check the cloud icon and follow the instructions below.
No → Did you sign out or delete the app before it synced?
Yes → Sign back into the same account on the same device (if the app wasn’t deleted), or contact RENDR Support.
No → Contact RENDR Support.
Support agents (and your AI bot) naturally troubleshoot this way, and having that flow embedded in the article would make it even more actionable without introducing any unsupported behavior.